Technical Expertise

Our Professional Services Organization is a highly skilled team of contact center experts. Our developers have at least 10 years of experience and have deployed more than 40 IVR or CTI solutions. We have certifications from Nortel, Genesys, the Project Management Institute, and the American Management Association.

Our team brings the following technical expertise to the table:

IVR Platforms

• Genesys GVP, VoiceGenie, Nortel (Periphonics VPS, VPS/is, Nortel MPS), Holly HVP, Voxeo, Intervoice, Edify, Avaya (Conversant, IR, AVP), Envox, Tellme, Aspect, Nuance NVP, Syntellect

IVR Tools/IDE

• Genesys (Studio, Composer), Nortel (PeriProducer, MPS Developer), VoiceObjects, Invision Studio, Vicorp, Cisco Audium, Avaya IVR Designer (Voice@Work), Nuance V-Builder, Eclipse

Speech Technologies

• Engines: Nuance, IBM, LumenVox
• Grammars: VoiceXML Standard GrXML, Nuance GSL, ABNF, JSGF

CTI Platforms

• Genesys Framework, Nortel Symposium, inContact, CT Connect (Intel NetMerge)

PBX/ACD Integration

• Avaya Definity (ASAI), Nortel Meridian, Rockwell Call Center Command Server (CCCS), Siemens HiPath, Aspect ACD, EasyPhone, Asterisk, TAPI

Database/Host Integration

• SQL, PL/SQL, FoxPro/dBase, JDBC, ODBC, MS SQL, Oracle SQL in Windows & Macintosh environments; Informix, Microsoft Access, IBM 370 Assembler, COBOL, FORTRAN, PASCAL, REXX, TPF, MS-DOS, 4GL, Web Services, SOAP

Programming

• Java, J2EE, JavaScript, Java Servlets, JSP, ASP, C/C++, C#, XML, VoiceXML, HTML, Visual Basic, Perl, ECMAscript

Application Servers

• BEA, IBM Websphere, Apache Tomcat, JBoss, Oracle

Operating Systems

• Sun Solaris, UNIX, Linux, Windows 95/98/ME, Windows NT/2000, Windows 2003/XP/Vista

Social Networking

• Twitter, FaceBook, MySpace, LinkedIn